Customer Experience Manager

artemVox CXM is a production-ready, multi-tenant web application that revolutionizes contact center management by providing unified administration across Cisco Contact Center Enterprise (CCE) and Cisco Webex Contact Center platforms. Built with enterprise-grade security and scalability.

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Enterprise Foundation

Built on enterprise-grade architecture for security, scalability, and reliability

Multi-Tenant Architecture

Secure organization isolation with role-based access control and enterprise-grade security.

Real-Time Operations

Live API integration with automatic token refresh and real-time data synchronization.

Enterprise Security

CSRF protection, XSS sanitization, secure logging, and comprehensive security patterns.

Multi-Platform Support

Unified management for all your contact center platforms

Cisco Contact Center Enterprise

✓ CCE 12.6.2 & 15.0.1 Support
✓ Advanced Agent Management
✓ Skill Groups & Precision Queues
✓ Business Hours & Call Variables

Webex Contact Center

✓ Integrated OAuth2 Authentication
✓ Flow Visualizer & Advanced TTS Editor
✓ Audio Files & Media Library
✓ Real-time User Management

Powerful Features

Empowering contact center management through simplified, unified interfaces

Service Monitor

Real-time monitoring and incident visibility to the Webex Architecture. Your direct link to status.webex.com.

• Incident direct visibility with real-time event details
• Scheduled and historical Maintenance window visibility
• Service health dashboards

Media Manager

Centralized media asset management with advanced editing capabilities.

• Audio file library management
• Advanced Audio file editing (record, play, check flow references)

Configuration Manager

Unified platform management with simplified configuration workflows.

• Advanced agent and skill configuration
• Advanced Skill Profile Association
• Flow visualization and Management (Import, Export, Publish)
• Advanced Flow-based TTS message editing
• Advanced Flow-based media file editing
• Business hours management

Script Visualization Tools

Standalone utilities for contact center professionals

CCE Script Visualizer

Upload and visualize Cisco Contact Center Enterprise (UCCE/PCCE) call routing scripts. Includes single script visualization and batch reporting.

Try it free for a limited time

CVP Script Visualizer

Upload and visualize Cisco Customer Voice Portal (CVP) applications that have been deployed or compiled for deployment. Includes single flow visualization and batch reporting.

Try it free for a limited time